If you do receive these, make sure you report them.ĭirect But Auto Warranty is a provider that has made rounds for all the wrong reasons. If you put your phone number on the National Do Not Call Registry, you shouldn’t be receiving unsolicited sales pitches, either from a live person or a recording. If a company asks for sensitive information while you are simply researching plans, it could be a sign that the company is untrustworthy. This data can be used against you to commit fraud. It’s best to hold onto your driver’s license number and Vehicle Identification Number (VIN) too. Unless you know who you’re dealing with, never provide your bank account, credit card, or Social Security numbers. Don’t give out any sensitive information. Legitimate companies that care about protecting your vehicle will give you the time you need to make a decision and provide you with written information to reference. A telemarketer pushing auto warranties is going to use high-pressure tactics to hide any faults in the product. Extended Warranty-related scams aren't uncommon so here are some guidelines laid by Federal Trade Commission (FTC) to protect you from such scams: Whenever it comes to people asking for money on the phone, beware. Similarly, if the warranty provider does not offer the flexibility of choosing from multiple repair shops, it is yet another major inconvenience and a limitation that cannot be overlooked.Īlso make sure you have the right type of warranty to fit your needs! If the process of filing a claim is and getting reimbursed for it is slow and complicated, then that makes the customer experience extremely poor. Processing a warranty claim is probably the most important attribute in a warranty provider. But if this isn't the case and finding information even via their online channels or from customer care representatives is hard, then try and avoid these warranty providers. Most reputed companies make sure that this list is as clear as possible and easily legible to prospective buyers. Most warranty providers will specifically mention the parts that are covered under the warranty and the parts that aren't. Learn how to cancel your extended warranty if you need to or what to do if a dealer refuses to cancel your warranty. Not all reviews might be as transparent or unbiased but looking at a significant number of them should help paint a clear picture of the warranty provider's credibility. You can examine complaints lodged with the Better Business Bureau (BBB) and check google for customer feedback. If the sales team is reluctant to sell you the extended warranty without disclosing details about the plan and if they insist on giving you details after purchasing the warranty then steer clear of such providers.Īlways look for customer and agency reviews of the warranty providers on your shortlist. Here are a few red flags to look out for in an extended warranty provider. Our team of experts takes into account the availability of money-back guarantees and sample contracts.Filtering out bad extended warranty plans might be challenging when shopping in a market flooded with multiple third-party. Transparency: Customers value a commitment to open and honest communication when it comes to vehicle service contracts.Our team takes into account BBB ratings and the company’s history of reliable service when giving this score. Reputation: Good extended warranty providers consistently provide quality experiences.We also consider the responsiveness of each company’s customer service team based on our secret shopper analysis. Our review team sifts through customer reviews and complaints from reputable sources such as the Better Business Bureau (BBB) and Trustpilot. Customer Service: The level of customer service and care provided by an extended warranty company is an important consideration.We take into account the number of extended car warranty plans available, term limits, exclusions, and additional benefits. Coverage: A wide variety of coverage is essential to support the differing needs of customers.To determine this score, we employ a secret shopper analysis using different vehicles, mileages, warranty plans, and locations. Price: Comparing providers can be difficult due to the many factors that influence cost.
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